At compare.edu.vn, we understand that sometimes a purchase might not be exactly what you expected. Just as we meticulously compare physical phenomena – from the subtle difference of a few millimeters to something as visually striking as 21 Inches Compared To Human scale – we are committed to ensuring clarity and satisfaction in every aspect of your shopping experience, especially returns. Our goal is to build lasting relationships with you, our valued customer, and that includes making returns as straightforward and worry-free as possible.
Easy Returns for Most Items
We gladly accept returns on most items, understanding that sometimes things just don’t work out. To ensure a smooth process, we kindly ask that returned items and their original packaging are sent back in the same pristine condition they were received – essentially, factory fresh.
To help maintain this condition:
- Keep items in their original boxes whenever possible. This protects them during return shipping and helps prevent any damage.
- Be mindful of odors. Fibers can easily absorb smells like food, perfume, or smoke, which can affect the return eligibility.
If you’re unsure about your purchase, especially for items like wigs or hairpieces:
- Please refrain from altering bangs, applying styling products (sprays, gels), or making any modifications until you are certain you wish to keep the item. This ensures the item remains in a resalable condition for other customers.
Final Sale Items: Accessories
Please note that due to hygiene reasons and the nature of these items, all accessory items are considered final sale. This means they cannot be returned or exchanged. We appreciate your understanding regarding this policy, which is in place to protect the health and safety of all our customers.
We take hygiene and public safety very seriously. For the well-being of all our clients, we DO NOT ALLOW returns of used items under any circumstances.
Order Cancellation Policy
Life happens, and sometimes you need to cancel an order. We offer a cancellation window:
- Orders can be cancelled within 3 hours of being placed. If you realize you need to cancel, please do so as quickly as possible within this timeframe.
- Once an order has been shipped, we are unable to cancel it. Shipping processes are initiated rapidly to ensure prompt delivery.
Generous Return Window: 15 Days to Decide
We want you to be completely happy with your purchase. That’s why we give you ample time to decide. You have up to 15 days from the date of receipt to determine if you want to return an item. Take your time, try it out (in its original condition, of course!), and make sure it’s the right fit for you.
Shipping Costs for Returns
We aim to be fair and transparent with our shipping policy for returns:
- We cover return shipping costs if the return is due to a product quality issue or if you received incorrect items. If we made a mistake or the product is faulty, we’ll take care of the return shipping.
- For returns due to non-quality issues (e.g., you changed your mind, it wasn’t what you expected), the customer is responsible for the return shipping costs.
Important Note for International Customers: We DO NOT cover customs clearance fees for international shipments, whether for returns or original orders. Please be aware of your country’s customs policies when ordering.
Restocking Fee
To help manage the costs associated with processing returns, a restocking fee of 5% will be applied to returned products.
- This restocking fee is waived for exchange products. If you are exchanging an item for a different one, you will not be charged a restocking fee.
Refund Processing Time
We process refunds promptly once we receive your returned item:
- Please allow 3 to 5 business days for us to process your refund after we receive your return.
- Keep in mind that your bank or credit card company may have an additional processing time. It can take an additional 3 to 9 business days for the credit to appear back in your account. These processing times are unfortunately outside of our direct control.
Need Help? Contact Us!
If you have any questions or concerns regarding our Return Policy, please don’t hesitate to reach out to our dedicated Client Care Representatives at [email protected]. We are here to assist you and ensure you have a positive experience.
